What does each one do?
Aircall is a cloud phone and customer communications platform with AI voice agents. Essentials and Professional each have a 3-user minimum; Essentials includes unlimited inbound and internal calls and IVR, and Professional adds a power dialer, AI call summaries and the full API [1]. Aircall lists more than 250 integrations [1].
Torchrunner is one app for solo operators and small teams who do client work. Leads, contacts, companies and engagements sit on one record with the inbox (unlimited Gmail and Outlook accounts, plus Slack, WhatsApp, SMS, LinkedIn and Telegram), a business phone line, calendar and booking pages, projects and tasks, documents and notes, and your own books.
Archie and nine specialists do the work across those modules. Runners are automations that start on a real event and log every step. Anything that leaves the business, moves money or deletes data waits for a person's yes unless you choose otherwise.
Where do they overlap?
Both give you business calling with an IVR or auto-attendant and log calls to the contact.
Aircall is built for phone teams in sales and support. Torchrunner's phone line is one module in an app that also holds the CRM, inbox, projects, documents and books.
What does Torchrunner replace, and what does it connect to?
The phone system for a solo operator or small team, plus the CRM, inbox and project tools.
Gmail and Microsoft, your own Stripe account, your clients' QuickBooks Online and your own AI. Torchrunner does not list an Aircall connection today.
How does pricing compare?
Aircall's three-license minimum puts Essentials at $90 a month billed annually from the figures above. Torchrunner starts with 1 seat and covers the phone line plus the CRM, inbox, projects, documents and your own books.
| Aircall [1] | Torchrunner | |
|---|---|---|
| Essentials | $30 per license per month billed annually; 3-user minimum | One plan: $199 a month with 1 seat and 1 engagement, phone line included |
| Professional | $50 per license per month billed annually; 3-user minimum | Extra seat $79, extra engagement $99, per month |
| Enterprise | Custom; 25-user minimum | Not offered |
| Minimum | 3 licenses | 1 seat |
Who should pick which?
You run a sales or support phone team of three or more and need dialers, call routing and AI voice agents.
You are a solo operator or small team and want calls on the same record as the client's email, projects and invoices.
Switching: what moves over?
Contacts move over during setup. Ask about moving an existing number during implementation.
Implementation, including setup and data migration, is done by AtPace, our implementation partner, and priced by AtPace. Once you are in, your data stays yours: export your records as a ZIP at any time, or schedule backups to your own SharePoint, OneDrive, Google Drive or Dropbox.
Questions
Is Torchrunner an Aircall alternative?
For a solo operator or small team, yes. For a phone team in sales or support, Aircall is built for that.
How much is Aircall compared with Torchrunner?
Aircall Essentials is $30 per license per month billed annually with a 3-user minimum, and Professional is $50. Torchrunner is $199 a month with 1 seat and 1 engagement, with the phone line included.
Does Torchrunner need a minimum number of users?
No. Torchrunner starts at 1 seat.
Are calls logged to the client in Torchrunner?
Yes. Calls and texts run on your business line and are logged to the client record.
Sources, checked October 25, 2026
Every Aircall price, limit and feature above comes from Aircall's own pages, opened on October 25, 2026. Vendors change prices often; check the source before you buy. Where a page did not say, we left the fact out.
- ›1. Aircall pricing: https://aircall.io/pricing/
- ›Torchrunner prices: https://torchrunner.ai/pricing
Aircall is a trademark of its owner. Other product names belong to their owners. Torchrunner is independent and is not affiliated with, endorsed by or sponsored by Aircall.
- ›Torchrunner vs your whole stack: the eleven-tool stack, tool by tool
- ›Platform: every module, and Archie and the nine specialists
- ›Pricing: one plan, month to month, with worked examples
- ›Request access: access is by application